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  1. #1
    Plinker YETB's Avatar
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    Brighthouse Rate Increase Letter

    Just received a rate increase letter from Brighthouse letting me know my package discounts were expiring and my rates were going up.

    Been using Brighthouse for going on 6 years. Called them to inquire what my new rate would be - going up about 17.00


    Me: What's a new user going to pay for what I currently have
    BH: $xxx (11 bucks cheaper than my current bill) - and it has higher internet speeds.
    Me: I'll take it !
    BH: that's only for NEW users
    Me: shall we discuss customer retention and the cost of attracting new customers? Lets call it a SAVED CUSTOMER package.
    BH: Have you considered other providers? (I KID YOU NOT)
    Me: Seriously? you are TELLING me to go elsewhere.
    BH: I"ll be right back
    BH: I will put you on the new customer billing.

    SO my bill went down 11 bucks and I have a higher Internet Service Package starting November.

    It's worth a phone call to not take what they are pushing.
    Middle American clinging to guns and religion...

  2. #2
    JFC eldirector's Avatar
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    Huh. I'll have to watch for that letter. I've used pretty much the same tactic when anyone tries to raise rates (cell phone, cable, whatever). Usually works.
    Ryan "ElDirector"
    _(O|||||||O)_

    Danville Conservation Club | JPFrog Offroaders
    Indiana Four Wheel Drive Assoc.
    I make my own luck.

    “The hottest places in hell are reserved for those who, in times of great moral crisis, maintain their neutrality.”
    ― Dante Alighieri, Inferno

  3. #3
    4x4
    4x4 is offline
    Shooter
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    Just downgraded my Brighthouse cable from $101 to $20 a month today.

  4. #4
    Master Brandon's Avatar
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    I need to call Comcast for the same reasons. My bill went up about 70 bucks because of the 12 month promotion ended for me.
    Pass me the Maker's Mark and I am good. Ambassador: 522469

  5. #5
    Teufelshund TopDog's Avatar
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    Quote Originally Posted by YETB View Post
    Just received a rate increase letter from Brighthouse letting me know my package discounts were expiring and my rates were going up.

    Been using Brighthouse for going on 6 years. Called them to inquire what my new rate would be - going up about 17.00


    Me: What's a new user going to pay for what I currently have
    BH: $xxx (11 bucks cheaper than my current bill) - and it has higher internet speeds.
    Me: I'll take it !
    BH: that's only for NEW users
    Me: shall we discuss customer retention and the cost of attracting new customers? Lets call it a SAVED CUSTOMER package.
    BH: Have you considered other providers? (I KID YOU NOT)
    Me: Seriously? you are TELLING me to go elsewhere.
    BH: I"ll be right back
    BH: I will put you on the new customer billing.

    SO my bill went down 11 bucks and I have a higher Internet Service Package starting November.

    It's worth a phone call to not take what they are pushing.
    No BS, I went though the exact same phone call, I'm now on Directv for TV, Vonage for phone and I'm only keeping Brighthouse for internet until I can find another provider. When I said they were being unreasonable they told me to go somewhere else.

    Not very concerned with keeping customers. One week after dropping Brighthouse I start getting all kinds of offers in the mail from Brighthouse and some dip wad actually came to the house to offer a package. I explained that I now had a contract with Directv and both Vonage and Directv cost me less and provide better equipment / service. I then let my dog encourage him to leave my property.

    I forgot to mention I had been a Brighthouse customer (internet, tv, phone) for several years.
    Last edited by TopDog; 10-18-2011 at 19:00. Reason: add note
    INGO has and excellent resource for safety recalls. Check it out: http://ingunowners.com/forums/genera...l-listing.html


  6. #6
    4x4
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    Shooter
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    Quote Originally Posted by TopDog View Post
    No BS, I went though the exact same phone call, I'm now on Directv for TV, Vonage for phone and I'm only keeping Brighthouse for internet until I can find another provider. When I said they were being unreasonable they told me to go somewhere else.

    Not very concerned with keeping customers. One week after dropping Brighthouse I start getting all kinds of offers in the mail from Brighthouse and some dip wad actually came to the house to offer a package. I explained that I now had a contract with Directv and both Vonage and Directv cost me less and provide better equipment / service. I then let my dog encourage him to leave my property.

    I forgot to mention I had been a Brighthouse customer (internet, tv, phone) for several years.
    ATT DSL for me is only $20 a month. No problems with the internet, but if you ever have to call customer service, good luck trying to get a human!

  7. #7
    Marksman
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    I just called UVERSE yesterday. We have the U300 cable plan, 2 DVR boxes and the 2nd to highest .net speed and my bill went from 150 to 175. I called and told them FIOS is offering 99/year for TV/Net/Phone which I don't have and they dropped my bill 60/month with credits for 6 months.

    I was happy with their offer and won't switch until I give them a chance to drop it again in 6 months.

  8. #8
    Expert PeaShooter's Avatar
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    We just dropped U-Verse cable (kept the internet) for 2 Roku boxes ($99ea @ Amazon). Have a Netflix account and a laptop to stream stuff from the internet that the Roku can't. Not at all sorry. Went from $120/mo to <$40. The kids watched too much TV anyway. Now I just have to convince the wife to let me keep the $80/mo for guns and ammo...
    PeaShooter


    Power structures that have outlived their time remain in control through force and fraud. And as the fraud deteriorates, the force increases. - Neil Barofsky


  9. #9
    Used to deliver headaches 1 case @ a time IndyBeerman's Avatar
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    I'm getting ready to pop BrightHouse, I currently have my cable through them, but my VOIP and Internet is through Earthlink, but is contracted through BrightHouse.

    I've had some talks with them and looks like they are going to give me a new customer discount with RoadRunner Turbo (their fastest Internet) Cable and VOIP, and everything will stay the same that I currently have, just will start paying about $30.00 less a month.

    Now I just have to clear it with the wife, (she hates it when I do changes without letting her know the 411 on it).
    Butthurt (*)......It happens a lot here on INGO, get over it if it happens to you.



    Never in my life have I seen a President King spew more BS than Obama,
    well there was this guy named George III, we all know how that worked out.




  10. #10
    Quantum Mechanic Mr Evilwrench's Avatar
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    Zounds, haven't heard from them. I'm Earthlink through Brighthouse and had the same email from 1996. Thinkin they'd better not juke with me.

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