So a few weeks ago, my car got rear-ended. I got a hold of Allen and in short notice he was able to get me in his shop. They do really great work. And the customer service is second to none. There is a Repair Status on their website that is updated daily with a pic and a quick blurb about the progress and what they're working on at the time. Really great experience throughout the whole thing. I'd rather not have to visit again, but if I ever have vehicle damage I don't think I'd go anywhere else.