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  1. #1
    Master DarkRose's Avatar
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    Bersa Thunder CC problems, and Bersa customer service... Any good?

    Anyone have experience with Bersa customer service? A couple months ago a friend of my dad bought one of the Bersa Thunder 380 CC's from Bradis, didn't shoot it for quite a while, then finally tried to shoot it and told my dad it wouldn't feed right, and never got to shoot it. Dad and I took it out this afternoon, and it appears he got a LEMON. Fail to Feed about 80% of the time... The ONLY thing it would feed halfway reliable was FMJ, tried Federal hollowpoints, and Hornady Critical Defense, failed to feed close to 100% of the time with those... Tried alternating rounds of different types, using his magazines, magazines from my dad's Bersa, no joy.
    At church tomorrow dad is going to advise him to contact Bradis and Bersa and see what can be done about getting the problem fixed... I can't remember examples offhand, but I seem to remember hearing Bersa customer service was pretty good? I'm fairly certain between the two, the problem can be solved.

    Anyone else had similar problems with the CC model? Dad and my sis both have the normal Thunder 380, and neither has ever had any type of problems with them...
    Shooter. Gamer. Hunter. Father. Geek. Atheist. Order varies day to day...
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    At the season of the Winter solstace may reason prevail.
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  2. #2
    Expert MCgrease08's Avatar
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    Lifetime warranty. Bersa will make it right.
    It is better to die on your feet than to live on your knees.

  3. #3
    Bad Gateway! Naughty Gateway! pudly's Avatar
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    They should take care of you. They even have a service center in Indiana. Give them a call.

    Warranty and Service Centers
    Not sure if the firearm or accessory you are buying/selling has been subject to a safety recall? Want to check your collection? Click INGO's Comprehensive Firearm Safety Recall Listing for an easy way to check.
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  4. #4
    Master DarkRose's Avatar
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    Right on, that's the kind of good stuff I was hoping to hear. I've known the guy since I was a kid, went to school with his kids, and this is his first handgun ever, and he got a dud, so I feel bad for him. I'll pass the info along!
    Shooter. Gamer. Hunter. Father. Geek. Atheist. Order varies day to day...
    NRA Life Member 2011

    Gamertags:
    Steam: Darkrose1979 (MW2, MW3, Skyrim, TF2, OF: DR, War Inc.)
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    At the season of the Winter solstace may reason prevail.
    There are no gods, no angels, no devils, no heaven or hell.
    There is only our natural world.
    Religion is but myth and superstition that hardens hearts and enslaves minds.

  5. #5
    Expert Redtbird's Avatar
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    Several months ago, I had some problems with my .380 Bersa Thunder. I took it to where I bought it, MCSports in Bloomington, and they shipped it to Colorado Gunworks, in Lyons, IN. It took about a month to get it back, but it was because the guy at CG was working by himself. From what I hear, he is the "go-to guy" for Bersa guns. Since he repaired it last January, I have not had a bit of trouble with it. Contact them, they should do you a good job.
    "No Guns, No Security. Know Guns, Know Security



    "Sometimes you just have to close your eyes, count to ten, take a deep breath, remind yourself that you wouldn't look good in prison stripes, and just smile at that *&^@> and walk away."



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  6. #6
    Marksman
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    I have had a Bersa for years, absolutely no problems. I also know two others, one with a Thunder, and one with a CC. None of us have ever had
    any issues. I tell you this, because Bersa makes excellent quality guns. If you go on the Bersa forum, you will find many great comments about their
    customer service, from the few people who have had to use it.

  7. #7
    Plinker yeahbaby's Avatar
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    Had my Thunder .380 cc for three years now, very pleased. A few weeks ago I called Blythe's in Valpo looking for a nine round mag with the extension on the end. They had one in stock. Picked it up that Saturday and was able to get on the range. Getting that eight nine rounds were tough with the new mag. Had a couple FTF. I am sure that once the spring gets worked in it will be fine. That extension on the magazine makes a HUGE difference in the grip. Overall dam good handgun.

  8. #8
    Master DarkRose's Avatar
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    Quote Originally Posted by yeahbaby View Post
    Had my Thunder .380 cc for three years now, very pleased. A few weeks ago I called Blythe's in Valpo looking for a nine round mag with the extension on the end. They had one in stock. Picked it up that Saturday and was able to get on the range. Getting that eight nine rounds were tough with the new mag. Had a couple FTF. I am sure that once the spring gets worked in it will be fine. That extension on the magazine makes a HUGE difference in the grip. Overall dam good handgun.
    We tried it with both mags it came with (one with and one without extension) and both mags from my dad's thunder, same problems with all mags. HPs were worse than FMJ, but not by much.

    I haven't heard anything from dad to know if his friend has contacted anyone about it yet or not.
    Shooter. Gamer. Hunter. Father. Geek. Atheist. Order varies day to day...
    NRA Life Member 2011

    Gamertags:
    Steam: Darkrose1979 (MW2, MW3, Skyrim, TF2, OF: DR, War Inc.)
    Origin: Darkrose1313 (BF3)
    Battle.net: (WoW, D3) PM for email or Darkrose#1463 (D3 only)

    At the season of the Winter solstace may reason prevail.
    There are no gods, no angels, no devils, no heaven or hell.
    There is only our natural world.
    Religion is but myth and superstition that hardens hearts and enslaves minds.

  9. #9
    Master Hoosier8's Avatar
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    I like Bersa but read something about them deforming where the slide stop catches so I checked mine and sure enough, it was slightly deformed. I have not shot mine much so wonder how that will deteriorate with a lot of shooting. No matter, the warranty is lifetime.

  10. #10
    Plinker
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    I do like my bersa 9mm but I don't have anything good to say about there service or CGW in Lyons.
    I sent my gun to CGW at the end of August, with what I suspected was a bent extractor.
    It cost me about $40 to ship it fed ex and I considered ordering a new extractor and replacing it myself, but thought if it was something else I would void the warranty.
    I never heard from them and I called after about a month just to make sure they had it. They told me they were running behind because reps from Bersa had been visiting. Assured me they would get to it and call me before it was shipped.
    Almost 3 months after I sent it I got an email from UPS telling me a package was being shipped to me from Eagle Imports (Bersa's US importer). When nothing arrived the next day I called CGW and they said they shipped it and it should be at my door the next business day. I asked what was wrong and they said they replaced the extractor.
    The gun did arrive the next day with no list of what they did or anything.
    I was disappointed, to say the least, in the poor communication by CGW and that I was without my gun for 3 months.
    I have not tried it out yet, but hopefully this will be my last transaction with Bersa warranty service.

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