In September 2007 I purchased 3 Black Dog Machine magazines to run with a .22 Ciener conversion in an AR-15. During the next 18 months, I ran around 400-500 rounds through each magazine.
In February of this year, I noticed that the right-hand feed lip had cracked. Here is a picture of the failure. It’s a close-up looking from the back side of the magazine.
I sent emails to Kevin Rich, the owner of Black Dog Machine. He quickly replied that they would take care of it. Waited….Sent another email….waited…..sent a third email recently and today received a complete new magazine. Glad to get the replacement, sorry it took five months and two follow-up emails to make it happen.
This is the second feed lip failure I’ve had with BDM magazines. I have a concern that the feed lips aren’t strong enough to withstand continued use. Black Dog replaced the first failed magazine also; and even sent three of the then-new followers for my other magazines.
There are now competitive products being marketed. CMMG makes full-body magazines that work in their conversion and the Ciener conversion.
http://cmmginc.secure-mall.com/shop/index.php?shop=1&cat=81
My bottom line for Black Dog Machine customer service:
Feed lip design “C”
Standing behind their products “A”
Speed of response to problems “D”
In February of this year, I noticed that the right-hand feed lip had cracked. Here is a picture of the failure. It’s a close-up looking from the back side of the magazine.
I sent emails to Kevin Rich, the owner of Black Dog Machine. He quickly replied that they would take care of it. Waited….Sent another email….waited…..sent a third email recently and today received a complete new magazine. Glad to get the replacement, sorry it took five months and two follow-up emails to make it happen.
This is the second feed lip failure I’ve had with BDM magazines. I have a concern that the feed lips aren’t strong enough to withstand continued use. Black Dog replaced the first failed magazine also; and even sent three of the then-new followers for my other magazines.
There are now competitive products being marketed. CMMG makes full-body magazines that work in their conversion and the Ciener conversion.
http://cmmginc.secure-mall.com/shop/index.php?shop=1&cat=81
My bottom line for Black Dog Machine customer service:
Feed lip design “C”
Standing behind their products “A”
Speed of response to problems “D”
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Original thread here: https://www.indianagunowners.com/fo...ny_broken_feed_lips_and_customer_service.html
Original thread here: https://www.indianagunowners.com/fo...ny_broken_feed_lips_and_customer_service.html
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