My experience with thegunsource.com

doublebarrel · 10-31-2008

Made an order with thegunsource.com (also know as Tgscom, Inc.) on 10/14 for one Mec-Gar mag, one Hogue grip, and one bottle of Guntite. Total came to about $54. Got the shipping notice email on 10/21. They used US Mail, gave me no tracking info on their order status page, which just said "Order shipped/Check email" up till now...

Never got my package so called them today. They said the package was *delivered* on the 22nd. Gave me a big long number (but told me they just used plain US Mail basic service, guess it was probably First Class Mail so not sure if it was trackable), and told me to call USPS and file a claim. Called, got a claim confirmation number over the phone. The USPS rep lady said it was not insured, they wouldn't reimburse me a thing, I'd get a call from USPS telling me what they could/might find out, and I'd have to talk to my vendor for any compensation/replacement/etc...

I'll post back what I end up with, but so far, my faith in the online store vaporized about 50%. Too bad I'd placed another order before this one with them. That one was for an Advantage Arms 22 conversion kit plus an extra mag, for my G23. The order amount was over $284. The AA kit is perpetually on back order as everywhere. I'll have to keep a closer eye on this. Maybe ask them for some other shipping method when they do get one for me...

shooter521 · 10-31-2008

TGSCOM and all its shadow companies are first-class DOUCHEBAGS, and have been for a long time.

If you'd have asked before you ordered, we coulda warned you.

Scutter01 · 10-31-2008

Anyone on this board thinking of buying from TGSCOM had better read this thread:

http://ingunowners.com/forums/online...om_tgscom.html

I'm not sure how serious Fenway is in his threat, but you might wanna keep it to yourself!

doublebarrel · 10-31-2008

Uhh, now I just wanna embed a 180gr lead ball in my head...(kidding, of course. But do feel that way...)

I'll see if I can cancel that 22 kit order. For the one shipped, and lost in the universe, if they tell me it's out of their hands (hope not), I guess BBB is my last resort...

quiggly · 10-31-2008

FWIW, In post mail / express mail transactions, the shipper is responsible for the insurance and would have to file the claim with the shipping vendor.

Unless of course there is something in the fine print.

Contact the Attorney Generals office and they can give you advice on that.
Sometimes they are willing to draft a letter to the vendor on your behalf.

Something similar happened to me once and the letter was all it took to resolve it.

smed22 · 12-31-2008

I was considering ordering from here. Glad I haven't.

Garand1937 · 07-27-2009

I ordered magazines in Clear plastic from thegunsource.com - twice.
Both orders, they shipped Black.
I forgave them the first time and entered the second order.
I reminded them I wanted clear when they confirmed the order.
They shipped Black again.
I told them they shipped the wrong parts & requested a prepaid return label.
The told me they shipped the right parts so if I wanted to return the item,
I'd pay a 15% restock fee and I'd pay return shipping and reship charges.
(Thats more than the magazine cost.)
Shop thegunsource.com for blind shipping clerks and arrogant sales support.

shooter521 · 07-27-2009

Quote:

Originally Posted by Garand1937

Shop thegunsource.com for blind shipping clerks and arrogant sales support.

Heck of a first post there, guy. The fact that it's TRUE makes up for resurrecting a 9-month-old thread right outta the gate.

Welcome to

doublebarrel · 08-04-2009

Well, here's an update to my shopping experience with TGS.com. I went to the BBB website, and after some search and redirecting, I posted a complaint on BBB of Wisconsin (that's where their HQ is at). After so many months, they refunded my money last month for my first order that they say they shipped, but I never received, and canceled my second order that I'd been asking them to cancel forever. I'll go close the BBB complaint now. So anyone still find themselves can't get anywhere with TGS' customer service, BBB maybe the right route...

10-31-2008	#1 (permalink)
doublebarrel Plinker Join Date: Sep 2008 Location: Indianapolis, IN Posts: 209	My experience with thegunsource.com Made an order with thegunsource.com (also know as Tgscom, Inc.) on 10/14 for one Mec-Gar mag, one Hogue grip, and one bottle of Guntite. Total came to about $54. Got the shipping notice email on 10/21. They used US Mail, gave me no tracking info on their order status page, which just said "Order shipped/Check email" up till now... Never got my package so called them today. They said the package was delivered on the 22nd. Gave me a big long number (but told me they just used plain US Mail basic service, guess it was probably First Class Mail so not sure if it was trackable), and told me to call USPS and file a claim. Called, got a claim confirmation number over the phone. The USPS rep lady said it was not insured, they wouldn't reimburse me a thing, I'd get a call from USPS telling me what they could/might find out, and I'd have to talk to my vendor for any compensation/replacement/etc... I'll post back what I end up with, but so far, my faith in the online store vaporized about 50%. Too bad I'd placed another order before this one with them. That one was for an Advantage Arms 22 conversion kit plus an extra mag, for my G23. The order amount was over $284. The AA kit is perpetually on back order as everywhere. I'll have to keep a closer eye on this. Maybe ask them for some other shipping method when they do get one for me... __________________ NRA/LP new old member, '08 Browning Buckmark Ruger 10/22 Ruger LCP Ruger P89 Glock 23 Colt 1911 Ruger Redhawk

10-31-2008	#3 (permalink)
Scutter01 INGO Bishop of Bacon Join Date: Mar 2008 Location: Verify range to target, one RFC792 ICMP type 8 packet only, please. Posts: 10,475	Anyone on this board thinking of buying from TGSCOM had better read this thread: http://ingunowners.com/forums/online...om_tgscom.html I'm not sure how serious Fenway is in his threat, but you might wanna keep it to yourself! __________________ Forum Rules: http://ingunowners.com/forums/introd...e_posting.html Classifieds Rules: http://ingunowners.com/forums/firear...e_posting.html INGO FAQ (recommended): http://ingunowners.com/forums/genera...qs_sticky.html

10-31-2008	#4 (permalink)
doublebarrel Plinker Join Date: Sep 2008 Location: Indianapolis, IN Posts: 209	Uhh, now I just wanna embed a 180gr lead ball in my head...(kidding, of course. But do feel that way...) I'll see if I can cancel that 22 kit order. For the one shipped, and lost in the universe, if they tell me it's out of their hands (hope not), I guess BBB is my last resort... __________________ NRA/LP new old member, '08 Browning Buckmark Ruger 10/22 Ruger LCP Ruger P89 Glock 23 Colt 1911 Ruger Redhawk

07-27-2009	#7 (permalink)
Garand1937 Plinker Join Date: Jul 2009 Posts: 1	Bad customer service at thegunsource I ordered magazines in Clear plastic from thegunsource.com - twice. Both orders, they shipped Black. I forgave them the first time and entered the second order. I reminded them I wanted clear when they confirmed the order. They shipped Black again. I told them they shipped the wrong parts & requested a prepaid return label. The told me they shipped the right parts so if I wanted to return the item, I'd pay a 15% restock fee and I'd pay return shipping and reship charges. (Thats more than the magazine cost.) Shop thegunsource.com for blind shipping clerks and arrogant sales support.

08-04-2009	#9 (permalink)
doublebarrel Plinker Join Date: Sep 2008 Location: Indianapolis, IN Posts: 209	Well, here's an update to my shopping experience with TGS.com. I went to the BBB website, and after some search and redirecting, I posted a complaint on BBB of Wisconsin (that's where their HQ is at). After so many months, they refunded my money last month for my first order that they say they shipped, but I never received, and canceled my second order that I'd been asking them to cancel forever. I'll go close the BBB complaint now. So anyone still find themselves can't get anywhere with TGS' customer service, BBB maybe the right route... __________________ NRA/LP new old member, '08 Browning Buckmark Ruger 10/22 Ruger LCP Ruger P89 Glock 23 Colt 1911 Ruger Redhawk

10-31-2008	#2 (permalink)
shooter521 Certified Glock Nut Join Date: May 2008 Location: Indianapolis, IN USA Posts: 5,298	TGSCOM and all its shadow companies are first-class DOUCHEBAGS, and have been for a long time. If you'd have asked before you ordered, we coulda warned you.

10-31-2008	#5 (permalink)
quiggly Plinker Join Date: Jun 2008 Location: Noblesville Posts: 247	FWIW, In post mail / express mail transactions, the shipper is responsible for the insurance and would have to file the claim with the shipping vendor. Unless of course there is something in the fine print. Contact the Attorney Generals office and they can give you advice on that. Sometimes they are willing to draft a letter to the vendor on your behalf. Something similar happened to me once and the letter was all it took to resolve it.

12-31-2008	#6 (permalink)
smed22 Plinker Join Date: Dec 2008 Posts: 13	I was considering ordering from here. Glad I haven't.

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