Okay, on July 20th I ordered a 1.5" EDB from Jones Tactical as my birthday present from my wife and her parents. I went with the Jones belt because they offered velcro to hold down the "tail" of the belt unlike the Ares gear belts. (The OSOE 1.5" belt was not out at the time). I paid for the belt with paypal right away and the website said "**Due to demands, orders can take up to 7 weeks or more before shipping.**" I had no problem with this wait time, as was also about to order two holsters from Raven Concealment Systems who quoted their lead time at 16 weeks (more on this later). I know that custom gear of a high caliber takes time to make so I have no issue waiting for good gear.
Well the weeks went by and 7 weeks came and passes and I had no info from Jones about my belt. I hopped on my facebook and checked out their page to see that people were reporting 16 week wait times on their belts that they were just receiving. Again I had no problem with this because I want good gear, so I continued to wait.
On October 18th (almost 3 months after I placed the order) I tried to call Jones tactical to ask about my belt. The answering machine told me to send an email instead and then disconnected me. I sent the following email to their email address: "Hello, I ordered a 1.5 EDC belt on July 20th of this year. When I placed my order I was informed there would be approximately a seven week wait period to receive my belt. Having ordered custom gear in the past I am well aware that quality takes time. However, we are at almost 13 weeks, which is getting close to double the time I was quoted when ordering the belt. I am emailing you to see how much longer I should expect to wait for my gear. My paypal transaction ID for the payment is *****************, and as I said, the order was placed on July 20th. Please respond at your earliest convenience, and please correct your lead times on your website. As I stated, I don't mind waiting for quality gear, but I like to have an idea of how long it will take to get to me. I would have still ordered the belt if your lead times were advertised at 16 weeks (I actually have two holsters from Raven Concealment Systems on order with a 16 week quoted lead time), but I don't really appreciate paying for an item and being deceived by unrealistic lead times.
Thank you for your time, and I look forward to trying out my new belt (hopefully soon)"
I waited and waited for the response I requested and was never contacted. I decided to post on the facebook page and see if that would get me better results (low and behold, all of the comments about lead times were deleted from their page
). I can't tell you exactly when I posted on their page because now my comment has been deleted 
but 11 days after the first email I sent them another one saying, "I have tried to contact you through multiple avenues with no response so I am trying email one final time. I called your phone number and was instructed to email you, I waited a week with no response so I posted on your Facebook page and have also not been responded to. All I am wanting is an ETA on my belt. Please respond."
The response I got later that day was as follows "[FONT=georgia,serif]Justin,[/FONT][FONT=georgia,serif]
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[FONT=georgia,serif]I do apologize for the lack of comms, I get buried from time to time and my email response times suffer greatly. I am trying to get your order out as soon as I can, and I thank you for your patience in advance.[/FONT]
[FONT=georgia,serif]
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[FONT=georgia,serif]Sincerely,[/FONT]
[FONT=georgia,serif]Richard"
Thanks for the response Richard, but you still have not done anything I have asked aside from FINALLY returning an email. The website still says the same lead time, I still don't have my belt, and I still don't know when to expect it. On Friday I spent an hour on hold with PayPal before I finally talked to a person who filed a report against Jones Tactical (not to get my money back because it has been too long for that, but to report them as a business with poor customer service and business ethics). I have heard about others asking for their money back and not receiving it, so I am not sure what to do at this point.
Just wondering if anyone else is having problems with Jones Tactical or if anyone has any advice on what to do next. I will never order anything from them again, but now I need to decided what to do now.
Also, just to throw this out there, my raven holsters came this weekend... 18 days before they were quoted to ship and I ordered them AFTER I ordered the belt.
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Well the weeks went by and 7 weeks came and passes and I had no info from Jones about my belt. I hopped on my facebook and checked out their page to see that people were reporting 16 week wait times on their belts that they were just receiving. Again I had no problem with this because I want good gear, so I continued to wait.
On October 18th (almost 3 months after I placed the order) I tried to call Jones tactical to ask about my belt. The answering machine told me to send an email instead and then disconnected me. I sent the following email to their email address: "Hello, I ordered a 1.5 EDC belt on July 20th of this year. When I placed my order I was informed there would be approximately a seven week wait period to receive my belt. Having ordered custom gear in the past I am well aware that quality takes time. However, we are at almost 13 weeks, which is getting close to double the time I was quoted when ordering the belt. I am emailing you to see how much longer I should expect to wait for my gear. My paypal transaction ID for the payment is *****************, and as I said, the order was placed on July 20th. Please respond at your earliest convenience, and please correct your lead times on your website. As I stated, I don't mind waiting for quality gear, but I like to have an idea of how long it will take to get to me. I would have still ordered the belt if your lead times were advertised at 16 weeks (I actually have two holsters from Raven Concealment Systems on order with a 16 week quoted lead time), but I don't really appreciate paying for an item and being deceived by unrealistic lead times.
Thank you for your time, and I look forward to trying out my new belt (hopefully soon)"
I waited and waited for the response I requested and was never contacted. I decided to post on the facebook page and see if that would get me better results (low and behold, all of the comments about lead times were deleted from their page
). I can't tell you exactly when I posted on their page because now my comment has been deleted but 11 days after the first email I sent them another one saying, "I have tried to contact you through multiple avenues with no response so I am trying email one final time. I called your phone number and was instructed to email you, I waited a week with no response so I posted on your Facebook page and have also not been responded to. All I am wanting is an ETA on my belt. Please respond."The response I got later that day was as follows "[FONT=georgia,serif]Justin,[/FONT][FONT=georgia,serif]
[/FONT]
[FONT=georgia,serif]I do apologize for the lack of comms, I get buried from time to time and my email response times suffer greatly. I am trying to get your order out as soon as I can, and I thank you for your patience in advance.[/FONT]
[FONT=georgia,serif]
[/FONT]
[FONT=georgia,serif]Sincerely,[/FONT]
[FONT=georgia,serif]Richard"
Thanks for the response Richard, but you still have not done anything I have asked aside from FINALLY returning an email. The website still says the same lead time, I still don't have my belt, and I still don't know when to expect it. On Friday I spent an hour on hold with PayPal before I finally talked to a person who filed a report against Jones Tactical (not to get my money back because it has been too long for that, but to report them as a business with poor customer service and business ethics). I have heard about others asking for their money back and not receiving it, so I am not sure what to do at this point.
Just wondering if anyone else is having problems with Jones Tactical or if anyone has any advice on what to do next. I will never order anything from them again, but now I need to decided what to do now.
Also, just to throw this out there, my raven holsters came this weekend... 18 days before they were quoted to ship and I ordered them AFTER I ordered the belt.
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)and their gear seems well made, but I wasn't going to buy their belt and put velcro on it when I could order one already set up how I wanted it.
