This is why you should still either submit orders either via a faxed order, mailed order, or emailed order.
Then there is no doubt.
There is no reason to keep speaking badly of a typically reputable company. I'm not saying anyone is right or wrong, but it seems they are trying to meet you halfway.
Give them another call, and see how they can make you happy. Misstakes happen, and it seems they are trying to fix it.
How so?
They've done nothing to fix this or make it right. If they have, they sure haven't told me.
I've tried emailing and calling on multiple occasions as detailed above, being blown off or given the run-around. Ignored email, no call back when promised, etc. No attempt to meet me halfway was made at any time. Why should I expect another call to make any difference?
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