I had a bit of a mishap while hunting the other day, that ended with the plastic bar on my QAD (Quality Archery Designs) Ultra Rest HD broken. This is the bar that keeps the arrow on the rest no matter how you move your bow. It keeps it captive on the launcher.
At any rate, I was able to tap out the remaining piece in the rest. And contacted QAD to see if there were replacement parts available, or if I was going to have to get another rest.
They replied quickly. Said to send my address and they'd send me one right out! Got it today. No charge. No muss. No fuss. I'm back in business.
You don't see customer service like that much anymore, and I thought they deserved a shout out.
At any rate, I was able to tap out the remaining piece in the rest. And contacted QAD to see if there were replacement parts available, or if I was going to have to get another rest.
They replied quickly. Said to send my address and they'd send me one right out! Got it today. No charge. No muss. No fuss. I'm back in business.
You don't see customer service like that much anymore, and I thought they deserved a shout out.