Asking for a friend of mine that called me today, he did the application online but on listening the advice of a local LEO he was going the old fashioned route instead of L1 but that's not the issue. The problem is he's gone in four times now and the chief is the only one who can get in the system to retrieve the apps and el chieftain can't remember the password. It's a small town department and every time he has gone in the chief just tells him to come back. He's gone in when other officers are in and they say they can't do anything. He tried to stop at the county sheriff to see if they would help and they were hands off which I told him they probably wouldn't get involved. This started about 3 weeks ago and today was his most recent drop in and he said the CoP didn't seem too interested in trying to retrieve his password to get in the system. He knows of another guy waiting too and neither know what route to go at this point. I suggested maybe trying to call ISP firearms division that handles the apps and see what they say or maybe hinting that local CoP doesn't seem bothered by the whole thing. I know some local PD's want you to meet with the chief before the app goes any further but this is different I would think since he can't even retrieve the app from the system. Anyone got anything other than just be a pest and big him to retrieve the password? TIA