shooter521
Certified Glock Nut
OK, I know Hi-Point takes a lot of crap on this and other boards, but I felt compelled to share my recent experience with their customer service.
A couple weeks ago, we took in a used older model (pre-TS) 995 carbine. It looked a little rough on the outside, but nothing major, and we priced it to move. Customer comes in and wants to buy the gun, asks to use a bore light to check the inside of the barrel. Fires it up, sticks it in the breech, looks down the muzzle and says he can't see anything. I check it, same result. Hmm. I go back to the workroom and stick a rod down the barrel, stops dead about 2/3 of the way down. Tap the end a few times with a mallet, and two fired bullets come out.
The nose of the front one is a little goofed up from being hit with the rod, the one behind it is almost pristine. I can now see down the bore, and cannot detect any rings, bulges, dark spots or other signs of damage. Still, someone more qualified than I needs to check this thing out before we clear it for sale. I pack it up and send it back to Hi-Point (formerly Beemiller Mfg., now Strassell's Machine; I read in this month's American Rifleman that Tom Deeb, Hi-Point's founder, has retired and sold the company to Mike Strassell, his chief engineer) with a note explaining the situation and requesting that they check the gun, repair what needed repaired, and contact me regarding any related charges.
Yesterday we got the gun back. Turns out the bore was undamaged by the squibs, but the folks at Hi-Point ended up replacing several internal parts due to unrelated wear or corrosion, replaced the stock screws, polished the bolt rails and feed ramp, cleaned and test-fired the gun and returned it to us, at no charge.
We have sold a ton of Hi-Point pistols and carbines over the years. Our return/complaint rate has been astonishingly low, considering how relatively crudely the guns are built, and the few issues we have had, have been addressed quickly, professionally and free of charge. FWIW.
A couple weeks ago, we took in a used older model (pre-TS) 995 carbine. It looked a little rough on the outside, but nothing major, and we priced it to move. Customer comes in and wants to buy the gun, asks to use a bore light to check the inside of the barrel. Fires it up, sticks it in the breech, looks down the muzzle and says he can't see anything. I check it, same result. Hmm. I go back to the workroom and stick a rod down the barrel, stops dead about 2/3 of the way down. Tap the end a few times with a mallet, and two fired bullets come out.
The nose of the front one is a little goofed up from being hit with the rod, the one behind it is almost pristine. I can now see down the bore, and cannot detect any rings, bulges, dark spots or other signs of damage. Still, someone more qualified than I needs to check this thing out before we clear it for sale. I pack it up and send it back to Hi-Point (formerly Beemiller Mfg., now Strassell's Machine; I read in this month's American Rifleman that Tom Deeb, Hi-Point's founder, has retired and sold the company to Mike Strassell, his chief engineer) with a note explaining the situation and requesting that they check the gun, repair what needed repaired, and contact me regarding any related charges.Yesterday we got the gun back. Turns out the bore was undamaged by the squibs, but the folks at Hi-Point ended up replacing several internal parts due to unrelated wear or corrosion, replaced the stock screws, polished the bolt rails and feed ramp, cleaned and test-fired the gun and returned it to us, at no charge.
We have sold a ton of Hi-Point pistols and carbines over the years. Our return/complaint rate has been astonishingly low, considering how relatively crudely the guns are built, and the few issues we have had, have been addressed quickly, professionally and free of charge. FWIW.
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