Bronsonbull
Expert
Well,
I guess I just need to vent.
I bought a Taurus TCP738 a few months ago.
Took it to the range and noticed that the mags would essentially fall out while shooting. I'd catch them because my pinky was under the mag with my grip.
Nonetheless not a feature you want on a carry gun.
So I called Taurus customer service. Michael the rep was nice to speak with. He claimed that they have heard of these issues before and that it was the mags that were causing it (which I didn't believe because I think its the mag catch/release).
Anyway he had me send 1 of the 2 mags back to Taurus to replace (shipping to be paid by me). If that fixed my issue I would then send the 2nd mag back for replacement. Seemed okay with me even though I spent $5 to ship back.
They received my mag back on 1-11-10. I still haven't received the replacement mag (2 months later). I've called 4 times about this and I've gotten a different answer. The first 3 times I called the rep said they would ship me a mag asap (which was total BS). So the 4th call to customer service I asked for a manager. Not sure if I got one but the guy I got said that they were out of TCP mags and that's why I hadn't gotten mine back yet. He said it may be another month or two until they get some. I asked if they could just send me mine back and he said that they didn't have it anymore because it probably got shipped back into the field.
I know Taurus has a bad rep for less than reliable guns, but this is my first and last bad experience with them. My first Taurus was a PT1911 and I loved it from the first shot. Never an issue and I always defended Taurus when folks called them junk.
Well my second Taurus has me thinking differently. THEIR CUSTOMER SERVICE SUCKS!!
I'll never own another one.
Maybe Smith and Wesson customer service set the bar too high, but I appreciate them a whole lot more now.
If you have an issue with your Taurus, just pay a gunsmith to fix it.
I guess I just need to vent.
I bought a Taurus TCP738 a few months ago.
Took it to the range and noticed that the mags would essentially fall out while shooting. I'd catch them because my pinky was under the mag with my grip.
Nonetheless not a feature you want on a carry gun.
So I called Taurus customer service. Michael the rep was nice to speak with. He claimed that they have heard of these issues before and that it was the mags that were causing it (which I didn't believe because I think its the mag catch/release).
Anyway he had me send 1 of the 2 mags back to Taurus to replace (shipping to be paid by me). If that fixed my issue I would then send the 2nd mag back for replacement. Seemed okay with me even though I spent $5 to ship back.
They received my mag back on 1-11-10. I still haven't received the replacement mag (2 months later). I've called 4 times about this and I've gotten a different answer. The first 3 times I called the rep said they would ship me a mag asap (which was total BS). So the 4th call to customer service I asked for a manager. Not sure if I got one but the guy I got said that they were out of TCP mags and that's why I hadn't gotten mine back yet. He said it may be another month or two until they get some. I asked if they could just send me mine back and he said that they didn't have it anymore because it probably got shipped back into the field.
I know Taurus has a bad rep for less than reliable guns, but this is my first and last bad experience with them. My first Taurus was a PT1911 and I loved it from the first shot. Never an issue and I always defended Taurus when folks called them junk.
Well my second Taurus has me thinking differently. THEIR CUSTOMER SERVICE SUCKS!!
I'll never own another one.
Maybe Smith and Wesson customer service set the bar too high, but I appreciate them a whole lot more now.
If you have an issue with your Taurus, just pay a gunsmith to fix it.
