Repairing a Henry

[raptrbreth]

Long story short I have to send a Henry Big Boy back to the factory for repairs. They sent me a postage paid authorization but I am wondering, if anyone has the experience they are willing to share, how to package it for return.

 

[mkgr22]

Go to Gander or Cabela's and buy a plastic hard case to ship it in, if you want your stock to survive the round trip.

Tape the case shut heavily, then build a cardboard box around that with shipping tape and the longest pieces of cardboard you can find.

 

[TJ Kackowski]

Your local gun shop should be able to help. They pack and ship firearms on a regular basis.

 

[Leadeye]

I agree on the pack, always use extra.

 

[raptrbreth]

+1 to Henry, I got the rifle back already and they even fixed a scratch I put in it. Less than two weeks to repair and return.

 

[Ngdonut]

Wow that's impressive! I have always heard great things about their customer service.

 

[Mustang1911]

Mind sharing what the issue was? Been interested in one of their lever actions in 44 mag for white tail recently.

 

[raptrbreth]

Feed issues. The rifle got stuck, halfway through the cycle, and refused to allow the lever to return home. The gunsmith at Henry wrote on the invoice but I cannot read his writing.

 

[midget]

I had a similar issue with mine along with breaking the firing pin. I guess there was a burr on the loading ramp. I'm about to send it back to the factory because the front magazine band has worked its way loose in the dovetail. Love the rifle, but for the price point, I didn't expect to have to send it to the factory twice...

 

[02roadster]

+1 to Henry, I got the rifle back already and they even fixed a scratch I put in it. Less than two weeks to repair and return.

Love my Henry!

 

[Expat]

I am glad to hear of the good CS that you received. Of course, not needing great CS is always preferable.

 

[midget]

Their customer service is awesome. Their repairs are timely and done correct.

 

[johncarries]

Return it in the box it came in is best using UPS

 

[pudly]

I am glad to hear of the good CS that you received. Of course, not needing great CS is always preferable.

True. But there is much less reason to start a thread if you don't need CS. Mine has worked perfectly from the start.