I applied online a couple weeks ago, paid for my digital fingerprinting and had an appoitment for today. Since the place that does the fingerprinting is done at a hotel here locally, I called ahead to ask where I should go once I get to the hotel. The lady informs me that the guy isn't there, but was there yesterday.
Now get this.
When I scheduled my prints, this little town only had one day a week that they do prints. I chose to scheduled for the only day available that week: Wednesday, October 2nd. This was the only day available to choose from. Well, he's not there... No idea why he was there 'yesterday' as that was not an option for me to choose when scheduling, or I would have went with the earlier date.
So anyhow, after speaking to the lady at the hotel who said the fingerprinting guy didn't show up today I call the customer service line. After waiting 20 minutes to get a person, I get to speak to someone. She said he was there yesterday and doesn't know how I scheduled one for today. o_0. I can 'reschedule', next week, on 'Monday' (the only day he'll be there) but he leaves before noon. I can't get there that early. Or, I can wait two weeks and go on 'Wednesday' when he may be there.
What sort of crazy system is this? I pay money, I have an appointment, and no calls to say it's changed? That it was canceled? No one admits a mistake was made? I'm just glad I didn't waste my time going there to be turned around at the door. Thankful I called ahead.
I don't drive and don't have a car or I would have driven the 30 miles to the next town where I could have possibly gotten it taken care of today. Too short of notice to spring that on my ride.
Sorry for the rant. But I figured the frustration of waiting would have been mostly AFTER I was finger printed and waiting for my LTCH. Not before.
Now get this.
When I scheduled my prints, this little town only had one day a week that they do prints. I chose to scheduled for the only day available that week: Wednesday, October 2nd. This was the only day available to choose from. Well, he's not there... No idea why he was there 'yesterday' as that was not an option for me to choose when scheduling, or I would have went with the earlier date.
So anyhow, after speaking to the lady at the hotel who said the fingerprinting guy didn't show up today I call the customer service line. After waiting 20 minutes to get a person, I get to speak to someone. She said he was there yesterday and doesn't know how I scheduled one for today. o_0. I can 'reschedule', next week, on 'Monday' (the only day he'll be there) but he leaves before noon. I can't get there that early. Or, I can wait two weeks and go on 'Wednesday' when he may be there.
What sort of crazy system is this? I pay money, I have an appointment, and no calls to say it's changed? That it was canceled? No one admits a mistake was made? I'm just glad I didn't waste my time going there to be turned around at the door. Thankful I called ahead.
I don't drive and don't have a car or I would have driven the 30 miles to the next town where I could have possibly gotten it taken care of today. Too short of notice to spring that on my ride.
Sorry for the rant. But I figured the frustration of waiting would have been mostly AFTER I was finger printed and waiting for my LTCH. Not before.