My EDC for the last five years or so has been a SOG Twitch XL. A while back I noticed the assisted opening function started acting up. So I called SOG and they told me to ship it in to be fixed.
I sent it in a week ago last Friday via USPS. I got a e-mail last Friday from UPS telling me it is on the way back. Got it today, works just as good as it did new. Plus they throwed in a free TracLite by Tool Logic for the trouble.
I would say overall pretty good customer service. I'm happy.
I sent it in a week ago last Friday via USPS. I got a e-mail last Friday from UPS telling me it is on the way back. Got it today, works just as good as it did new. Plus they throwed in a free TracLite by Tool Logic for the trouble.
I would say overall pretty good customer service. I'm happy.