Spyderco customer service?

[DarkRose]

How is it?

Got a new Spyderco Resilience and broke it in 2 days...A new record!
Booooooo!

Seriously, went to loosen to clip to swap it, and the first two clip screws came out just fine, the third one stripped the head almost instantly with very little pressure...

Grrrr.... Hate sending something in like that, guess when I do that I'll go back to my little SOG for work, never let me down yet!

 

[Bradsknives]

How is it?

Got a new Spyderco Resilience and broke it in 2 days...A new record!
Booooooo!

Seriously, went to loosen to clip to swap it, and the first two clip screws came out just fine, the third one stripped the head almost instantly with very little pressure...

Grrrr.... Hate sending something in like that, guess when I do that I'll go back to my little SOG for work, never let me down yet!

Call them and tell them what happened. I would think they would just send you a few new clip screws and you wouldn't be required to send them the knife. Let me know if you have any problems and I"ll see what I can do from my end.

 

[Rob377]

Give 'em a call. I lost a few screws for my Delicas. Called them up and they sent a bunch out to me, no charge.

 

[DarkRose]

Call them and tell them what happened. I would think they would just send you a few new clip screws and you wouldn't be required to send them the knife. Let me know if you have any problems and I"ll see what I can do from my end.

Right on, I'm diggin the knife, had to cut some stuff at work and didn't think it did the job, looked down and the cut was done, I felt NO resistance, that's SHARP.

 

[jsharmon7]

Proof that INGO members have a few screws loose.

 

[Bradsknives]

Proof that INGO members have a few screws loose.

Apparently it's just the knife nuts on here.

 

[tradertator]

I would be surprised if they wanted the knife sent back. Like Brad said, they will most likely just mail you a couple.

The ONLY complaint I have about Spyderco is the replacement pocket clips are not free. I tear them off pretty regular, and have always been taken care of by Benchmade, Gerber, SOG, Emerson, KAI, etc. Still, I think they only cost about $7