Texas Roadhouse Rant...

[Gluemanz28]

I eat out a lot with my traveling for work. I am pretty flexible on how I can eat my steak. I prefer med rare but can go med to rare. I all depends on the day that I have had whether or not I care to educate the staff of bad or good issues unless it's really bad or really good.

TR here in Elkhart is pretty good for the price vs value. The service has always been very good there.
I would take outback over TR any day.

 

[jgressley2003]

Only issue I've had at Texas Roadhouse was in Lafayette once the waitress forgot to turn in our order. Other than that I've had pretty good experiences there, Kokomo, and Fort Wayne.

 

[JettaKnight]

You didn't get croutons, I didn't get commas.

Sucks all around

 

[Wild Deuce]

*

 

[myhightechsec]

The Texas Roadhouse in Dyer always treats us right.

 

[JettaKnight]

Our TR comes with complementary gun play.

 

[71silverbullet]

This is the way I like to deal with bad service...

 

[oldpink]

This is the way I like to deal with bad service...

That's a very good one.
I prefer tipping with a penny.
It lets the waiter know that he didn't just get stiffed for the tip, but that you were making a statement.

 

[hoosierdoc]

10% is my bad tip.

they earn money to live on. I expect to pay at least 20%, so 10% is a savings. A lot of the problems are not their fault directly

and I would never make a huge mess on a table like that. Extraordinarily infantile and candy-ass to do something like that

 

[71silverbullet]

I would never pay 10% for bad service. Why reward someone for not doing their job? I'm not in the "everybody gets a trophy" class. I always pay 20% for good service, sometimes more for exceptional service. But if the place isn't busy, and I sit there 10 or 15 minutes with no attention, watch how infantile I can get.
Their manager doesn't know if they get a 10% tip, they need to be aware of what kind of workers they have.

 

[long coat]

We had service so bad at O'Charley's that we paid with cash and put it in melted butter. I think there were 8-10 of us (my family), only 1 order was correct & they didn't want to fix anyone's, they just wanted us to eat what they brought out.

 

[Super Bee]

I have always had great food and service from Texas Roadhouse. . . except one. . . the one in Columbus Indiana.

It was a couple years ago. I just remember at 6:00 pm on a Saturday evening all they had was well done prime rib and the service was lousy.

 

[junk]

we went to a new brew house on Sunday . There seemed to be plenty of wait staff . after 15 minutes we had no service at all . We just got up and left , my wife commented to the door greeter that she would leave her opinion all over the internet . It looked like the were more waiters than customers .

 

[HoughMade]

Maybe you look like bad tippers....or Canadians.

Sorry. That's redundant.

 

[gregr]

10% is my bad tip.

they earn money to live on. I expect to pay at least 20%, so 10% is a savings. A lot of the problems are not their fault directly

and I would never make a huge mess on a table like that. Extraordinarily infantile and candy-ass to do something like that

 

[rhinoabe]

I went to there web site and sent them basically the same msg that I posted at the beginning. I received a caned response yesterday with a coupon for $30.00 off. Most likely I wont use the coupon as I have no reason to drive 35 miles one way for a free meal. But at least they know how I was treated. The msg. follows.

Dear Charles Abrams,

Thank you for taking the time to contact us here at Texas Roadhouse. It’s always a pleasure hearing from our guests.

Please know that we take all of our guest comments and concerns seriously and view them as opportunities for development. We are certainly sorry to hear about your recent disappointment while visiting our store. We appreciate you alerting us to the situation because above all we want our guests to have a legendary visit at our restaurants.

Thank you again for your honest feedback, it is greatly appreciated. We hope that you will continue to visit Texas Roadhouse for our hand-cut steaks, fresh baked bread and made from scratch sides.

You are a valued guest and we hope you will give us the opportunity to exceed your expectations and restore your faith in Texas Roadhouse. As a token of our sincere apologies this message includes a special offer for you to use on your next visit.

Sincerely,

Texas Roadhouse

 

[FWJK]

We had service so bad at O'Charley's that we paid with cash and put it in melted butter. I think there were 8-10 of us (my family), only 1 order was correct & they didn't want to fix anyone's, they just wanted us to eat what they brought out.

Kind of a douche move...

 

[HoughMade]

Kind of a douche move...

Kind of?

 

[MrsGungho]

Kind of?

no kind of to it IMHO

 

[308jake]

If the service is that horrible, don't tip or complain to a manager, but leaving the money in melted butter is an ******* move.