This happen to us as well, we filed a complaint with the local office, they still didnt do squat. File with i think it was called regional office, they will start to deliver correctly.I have had more problems with FedEx than UPS, BUT the WORST for receiving packages is the USPS.
In Fishers where I used to live, and where I now live in Indy, the USPS will not get out of their truck to bring a package to my door that won't fit in my mailbox.
They'll CLAIM I wasn't home and couldn't deliver it, YET I knew it was out for delivery and will see them out my window not even get out of the truck to see if I was home.
By the time I could get out to the street they were down the road.
So then I have to go to the Post Office and wait by some window off to the side where I have to ring some doorbell, and wait til they feel like responding.
It's now a deal breaker when a vendor INSISTS on using the USPS and won't allow me to pay extra to ship is another way.