I don't have much experience with customer service with my firearms,... partly because I choose firearms that are only likely to be reliable. My intent is to not require the "warranty". Here is the extent of my experience:
Browning - the walnut butt stock on my Browning Gold 12ga cracked along the grain and I sent it back to them. They repaired it at no cost to me by bonding it and then restaining it, which meant that it no longer matched the forearm. It later refractured but I repaired it with JB weld and painted the gun so it no longer mattered.
FNH- I called them because the distance between the rail and the barrel on my Scar 16 was significantly different on one side than the other. I think it had been factory torqued improperly. I was treated like I was a moron and that it was a stupid inquiry.
Glock - My 30s has some feeding/reliability issues. I called once, but was on hold too long and then sent two emails. I never received a reply but I fixed the problem myself by not ever firing the weapon.
HK- I called to return my VP9 to the factory for the installation of night sights. They were super helpful and courteous and they swapped the sights with very little turn around for $40. I was pleasantly surprised.
JP Enterprises - I had an awesome experience in having them custom build my Jp 15. I was able to speak, at length, with a knowledgeable employee about every aspect of my purchase.
Wilson Combat - I placed an order and then wanted to make a change to it. I received near instant correspondence and confirmation that my order would be corrected. Amazingly easy to deal with.
