I ordered a pair of jackboots from his web sight ( man the line) in September, the web sight didn't do a very good job making sure you knew they were back ordered. Over a month passed, I asked him when they might be expected, he said he would find out. After no reply after two weeks, I asked for a refund, he asked if id be interested in a more expensive pair, I told him I just wanted a refund. I've since sent 3 or 4 more emails asking for the refund with no response. I just filed a claim through paypal, keeping my fingers crossed. Looks like hes done this to others, if you go on his face book page for man the line, you will see several more messages complaining about his business practices.